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July 1999 - January 2000
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CATEGORY
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QUESTION
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Question Value
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Unlimited
Access
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Overall Average
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Highest Score
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Lowest Score
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Responses: |
6 |
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| 1. TECHNOLOGY |
Does
the supplier provide strong support (knowledgeable, resources,
info) and maintain appropriate support tools? |
20
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17.3
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15.7
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17.3
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12.0
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| 2. QUALITY |
Does the supplier perform to the
level of service which they were contracted for and how
satisfied are you with the overall quality of services
provided? |
20
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17.7
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16.1
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17.7
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13.4
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| 3. TERMS
AND CONDITIONS FLEXIBILITY |
Does the supplier provide problem
management and resolution on a timely basis? |
10
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8.3
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7.6
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8.5
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5.7
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Does the supplier demonstrate partnership
qualities, i.e. show a special willingness to compromise
on cost; contract implementation and start-up; honor special
requests; negotiate and offer creative options to achieve
win/win solutions? |
10
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8.7
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7.6
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8.7
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5.7
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| 4. PERFORMANCE
vs COMMITMENTS |
In
relation to service delivery, does the supplier consistently
meet on contracted and verbal commitments? |
10
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8.7
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7.7
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8.8
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6.2
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In
relation to communications and requests for information,
does the supplier consistently meet on contracted and
verbal commitments? |
10
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8.5
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7.3
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8.5
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5.1
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| 5. COMMUNICATIONS |
How is the overall effectiveness of the communications
with the supplier? |
10
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8.7
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7.3
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8.7
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5.1
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How satisfied are you with the
professionalism, courtesy, and timeliness of the suppliers
service staff and management? |
10
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8.7
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7.5
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8.7
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4.5
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Maximum Total
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Your Total
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Average Total
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High Total
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Low Total
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100
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86.5
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76.6
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86.5
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59.8
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Your
Overall Ranking
(Out of 18): |
1
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