QUESTIONS

YOUR SCORE

AVERAGE SCORE

1.TECHNOLOGY  (Does the supplier provide strong support, knowledgeable, resources, info and maintain appropriate support tools?)

18.11

17.28

2.QUALITY  (Does the supplier perform to the level of service which they were contracted for & are you satisfied with the overall quality of service provided?)

17.38

17.35

3.Ts&Cs/FLEXIBILITY (Does the supplier provide problem management and resolution on a timely basis?) (Does the supplier demonstrate partnership qualities, i.e. Show a special willingness to comprise on price, contract implementation, contract startup; honor special requests; negotiate and offer creative options to achieve win-win solutions?)

17.33

15.65

4.PERFORMANCE AGAINST COMMITMENTS
(How is the supplier’s overall reliability and accuracy to their commitments?)  How is the supplier’s ability to meet committed due dates or respond to requests of improved delivery dates?)

18.00

16.30

5.COMMUNICATIONS  (How is the overall effectiveness of the communications w/the supplier?)

18.00

16.63

TOTALS

88.82

83.22

COMMENTS/SUGGESTIONS: No service delivery problems, pricing quick and can be negotiated.  Very reliable and price a very wide variety of OEM and multi-vendor products.  Jack is great to work with. 

NOTE: YOUR  1/1/99-6/30/99 OVERALL SCORE WAS

88.82